Are the ticket services covered by my subscription or do I have to buy them separately?

Licensing support and SKU tickets are covered by a License Library Subscription and do not need to be purchased separately.

Use Case Tickets are not covered by a License Library Subscription and are charged at a flat rate of 250€/each (plus 19% VAT). Use Case Tickets enable you to minimize consulting costs that are often difficult to calculate and to ask your licensing-related questions whenever you need an answer quickly. Use Case Tickets can be purchased with the purchase of a License Library Subscription or purchased separately later in the course of use. For a quote, please contact support@ccpsoft.de.