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  • FUNCTIONS
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FAQs english

Welcome to our FAQ section. Here you will find relevant information, help and answers to questions about using the License Library.

Meet the License Library

  • What can I expect in a personal introduction to the License Library?
  • I am interested in a personal presentation of the License Library. Do you offer something like this?
  • How does the test phase work?
  • When will my test account be activated and when will I receive my access data?
  • Is there a possibility to test the License Library free of charge?

General questions

  • Where can I find the License Library Terms of Use?
  • Is the information I can retrieve from the License Library valid and legally sound?
  • What is the License Library and how does it work?
  • Can I use the License Library from different devices?

License options

  • Can I pass on my license to another user?
  • Can I cancel my subscription?
  • How can I renew my subscription?
  • Where can I see the status and duration of my subscription?
  • Do you offer special discounts for educational institutions and government agencies?
  • How much does the account cost for one user and do you offer discounts for multiple users?
  • How is the access to the License Library licensed?
  • Is the License Library a subscription license or a perpetual license?

Support

  • I have a question that is not answered here. Who can I contact?
  • I need general support in using the platform. Who can help me?

Ticket services

  • How long does it take for tickets to be processed and for me to receive a result?
  • How can I use tickets and where can I see how many tickets I have available?
  • Are the ticket services covered by my subscription or do I have to buy them separately?
  • Which ticket services can I use in the License Library?

Tel: +49 6421 1701-111
support@ccpsoft.de

CCP Software GmbH
Rudolf-Breitscheid-Straße 1-5
35037 Marburg

 

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