by Stefan Sauer | Jul 26, 2022 | Ticket services
Three different ticket services are available to you License Support Tickets Use these tickets to request license checks for products that are not yet available in the License Library Knowledgebase. Our team will research the usage rights of the reported product and...
by Stefan Sauer | Jul 26, 2022 | Ticket services
Licensing support and SKU tickets are covered by a License Library Subscription and do not need to be purchased separately. Use Case Tickets are not covered by a License Library Subscription and are charged at a flat rate of 250€/each (plus 19% VAT). Use Case Tickets...
by Stefan Sauer | Jul 26, 2022 | Ticket services
Tickets can be selected and deployed via the License Service Desk area. To do so, simply use the ticket forms available there. The number of available tickets can be found in your account information.
by Stefan Sauer | Jul 26, 2022 | Ticket services
Your tickets will be processed very quickly. The time it takes to process tickets depends on the type of ticket and the information available. On average, a license support ticket takes 2.5 working days, a use case and SKU attachment ticket takes three working days on...
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